U CAN ONLY IMAGINE | UCOI
STORE POLICY | REFUND POLICY
All SALE, DISCOUNTED ITEMS, AND ITEMS PURCHASED ARE CONSIDERED FINAL SALE. IF YOU LIKE TO EXCHANGE AN ITEM(S) YOU CAN DO SO WITHIN 10 DAYS AFTER ORDER IS DELIVERED.
PLEASE CONSIDER THIS BEFORE YOUR PURCHASE!
Here is an easy over view of the rules and procedures for returns:
· Items can be returned for store credit only, issued in the form of a gift card sent via email. We cannot issue refunds.
· All returns must be received within 30 days* of the date that we ship out your order.
· Anything purchased on our clearance page can be returned for store credit on. No exchanges on clearance items.
· Returned items must remain un-washed, un-worn, and all tags must still be attached.
· Items returned with make up or deodorant stains, pet hair, without tags attached, with any odors, smelling of cigarette smoke, or in any other condition other than new, will not be accepted. If we receive a return this way, you will be responsible for the shipping costs to get the item back to you.
Shipping is non-refundable, unless there was a mistake on our end.
· Please allow our team 5-10 business days to process your return once it is received at our warehouse.
If you believe you received any damaged or flawed items, claims must be emailed to us within 3 days of receipt to you. Please take a photo with your smartphone showing the flaw and the tag still attached to the item so we can authorize the return.
Please email us for return address : firstname.lastname@example.org
We can only offer exchanges for the same item but in a different size, or for an item of the exact same price. Please include a note with your return on what you would like to exchange for. If we are unable to fulfill your request due to an item being out of stock, we will email you a Gift Card instead. If the exchange request is available, we will email you a new tracking number for the replacement.